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Cupola Group MEA

Renowned as the pioneers of business process outsourcing services in the Middle East, Cupola Group MEA offers outstanding outsourced contact centre services across the Emirates and other Gulf countries. Apart from outsourced contact centres services, Cupola group renders several other services including HR outsourcing, consulting, technical support, training, technology services, etc. Providing both inbound and outbound outsourcing services, they cater omnichannel support for all kinds of contact centre services. 

Established in 1999 in the UAE, Cupola Group MEA has evolved into the Middle East’s top recommended outsourced support service provider. Cupola Group MEA is the Middle East’s pioneer in outsourced support services provided to businesses, particularly outsourced contact centre services. Founded as the first outsourced contact centre in the region, Cupola has grown into a full-service contact centre that offers technical support, inbound and outbound processing, customer care, and several other value-added services including consulting, staffing solutions, training, technology solutions, analytics, and more. The consultative approach, regional focus and focus on high-quality services has helped Cupola Group acquire long term clients across all industries. From major technology companies to international financial institutions and government organizations, Cupola has been partnering with abundant entities for more than a decade. The team is experts in keeping international and government quality standards such as “Dubai Model for Government Services” and “Global Star Rating Program (7 Stars)”. 

Under the leadership of Kazim Raza Awan (CEO), Sajjad Hamid (CCO) Sabir KV (Chief Technology Officer), Awais Lodhi (Director-Operation), and Taimur Awan (Deputy CEO), the Cupola team has acquired great expertise in a wide range of industries including, telecommunications, technology, financial service, retail industry, transportation & logistics, government sector etc. The major clients of Cupola are Citibank, HSBC, CISCO, Sephora, Namshi, Transcore, First Data, Landmark Group, Samsung, Awaya, and the list continues to grow. 

Strategically located in Dubai, Cupola Group operates from Dubai, Abu Dhabi, and the Northern Emirates and maintains the best-in-class infrastructure, making it an ideal spot for regional and multinational companies targeting both the Middle East and African market as well as developed markets. At this state-of-the-art contact centre, they provide multilingual support and facilities to accommodate more than 800 resources. 

Cupola Group has won several awards for their outstanding performance and service in diverse sectors. They won the “Best Large Outsourced Service Provider (Osp) Of The Year”  in 2013, 2018, 2019, 2021. Apart from this, they bested the “Call Center Osp of the Year” award 9 times and the Market Pioneer award 2 times. From 2008 to 2021, they have been awarded various other honours and awards including the Best Reporting Systems & Process Award, Call Center Manager of the Year Awards, Customer Longevity Award Best Government Call Center Award, and more. 

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