Blue Mena Group was founded by Mr Riadh Boukhris, the president of Altitude Software Mena. In 2008, the establishment of the Blue Mena in Tecom’s ICT cluster, Dubai Internet City, gave rise to one of the leading business process outsourcing providers in the Middle East. The company was established with the goal of embracing the benefits from a true Customer Services Ecosystem approach. Understanding and adapting to the customer requirements, the group offers tailor-made services, creating an end-to-end portfolio in the Mena region.
An association with Blue Mena Group helps you to focus on your core business areas by outsourcing the operation and technical processes. Being the leading customer service specialist in the Middle East and North Africa, they provide seamless support to your customer service organization by running key processes. The technically qualified and experienced team of Blue Mena enables you to optimize your business productivity, enhance effectiveness and reduce costs, increasing customer service capabilities.
At Blue Mena, irrespective of your industry, they ensure measurable improvement to your customer services ecosystem. Partnering with global consulting companies and the best technology suppliers, they guarantee the best services. Through technology performance and people process, they deliver optimal results to the clients. Building highly efficient, scalable and data-driven tailored services that match the customer needs, Blue Mena Group helps you reach high-level customer satisfaction and sustainable profitable growth. The core strengths of Blue Mena is their expertise in the customer service system, certified and talented professionals, successful history of technology implementation and innovation, the global network of partners, industry-standard practices and quality systems, and delivery of holistic services.
Project execution is one of the major services provided by the Blue Mena team. They design and deploy tailored customer service infrastructures. Whether you are looking for a customer service consultancy, technology solutions provider or training service provider to improve the knowledge and skills of your customer service team, Blue Mena Group is one of the best options that you can trust.