Raya Customer Experience

Raya Customer Experience is one of the highly reputed Business Processing Outsourcing (BPO) and Contact Centre Outsourcing (CCO) companies in the UAE, providing seamless digital services, customer experience management, seat rental solutions, and back-office services. Being a leading BPO service provider, Raya provides effective platforms for global enterprises to interact with their customers in a dynamic atmosphere. Having qualified professionals, Raya renders end-to-end custom solutions to clients as per their demands. 

Established in 2001 with an initial capacity of 200 seats, Raya has grown into a world-class BPO and CCO service provider worldwide. Later in 2006, Raya Contact Centre secured a 25 percent stake in C3, the call centre company to benefit from the internal clientele of C3. The company expanded its capacity to 800 seats and when it reached 2021 Raya CC transformed to Raya CX.  They also offer tailored end-to-end CRM solutions that are integrated with numerous modules for order management, customer care, inside sales, and technical support to plenty of Fortune 1,000 companies in the EMEA region, and beyond.

The leadership team of Raya CX includes Ahmed Refky (CEO), Alaa El Shafei (COO),  Maggi Dewedar (Supporting Functions Director) and other experienced leaders who have been motivating the staff and strategically directing them towards meeting the company's goals. Raya has bagged the GCXA Excellence Award two times and has been listed among the top 100 Global Outsourcing Companies. In 2021, Raya CX acquired Gulf CX and established its new branch in the USA. Apart from this, Raya has won several awards including Global Automotive Awards, ICT leadership Awards 2020, CIO 100 Awards 2020, DesignRush Accredited Agency 2020, and the list goes on. 

Raya CX has been featured in Oxford Business Group’s report on Egypt’s Digital Transformation, growing as an ICT hub and in the top position to attract foreign investments. Some of the major clients of Raya CX comprises Everest Group, Ryan Strategic Advisory, IAOP, and several other multinational enterprises and reputed organizations across the world. 

Headquartered in Egypt and having offices in Dubai, USA, Poland, Saudi Arabia, and Bahrain, Raya is a globally acclaimed digital solutions provider. Rather than just a contact centre outsourcer, Raya CX as a customer experience management solutions company helps firms enhance their brand loyalty. Within its 20 years of experience, Raya CX has earned 9000 seat capacity, 13 delivery sites, and 16 million transactions per month. 

Raya services are catered to various industries including Electronics and IT, Digital sector, Automotive, Banking Sector, FMCG, Retail & Ecommerce, Healthcare, Games, Travel & Leisure, Media & Communication, White Goods, and Government Service. Connect with Raya CX if you desire to create an international customer experience in your business. 

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