What is the cost of a CRM software in UAE?

I want to know the cost involved in CRM software in UAE that provides specific features and capabilities for the business and the customization of the business that supports it.

Cost for CRM software in Dubai - I am not sure if there is a short answer to it. It depends on several factors. I have used many different CRM solutions for many of our clients and have more than a decade of experience in implementing CRM solutions for clients in Dubai and other parts of the world.

The cost of CRM implementation can vary according to the region or country where you are getting the solution implemented. For example, the cost for a particular CRM software may be different in Dubai compared to the cost for the same solution in other countries.

Estimating the price of CRM (Customer Relationship Management) software depends on several factors. Here's a breakdown of the key elements that influence the cost, which I have concluded based on my experience with some of our CRM clients in Dubai and other regions:

1. License Model

• Subscription-based (SaaS): Most modern CRM solutions are SaaS-based, with monthly or annual fees. Prices vary based on the tier of service, number of users, volume of leads to handle etc. In the olden days, many CRM solutions were available with direct installation at client places. But now most of them are cloud-based and SaaS based.
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  • Typical subscription cost for CRM solutions in Dubai, UAE regions:
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  • Basic: AED 40– AED 80 per user/month.
  • Mid-tier: AED 60–AED 100 per user/month.
  • Advanced: AED 200 onwards per user/month.
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• One-time License: Some CRM providers in Dubai offer on-premise software with a one-time license fee. This can range from AED 2000 to AED 10000, depending on the features and customizations. Also, this one time cost can depend on the number of users as well.

2. Number of Users

The price typically varies with the number of users. Multiply the cost per user by the number of users in your company. If you have a small business in Dubai, Saas based CRM will be the best option for you. However, if you are looking for a large organisation in UAE with a large number of users, the monthly subscription fee can be very high and in such cases, developing your own CRm will be the right option for you.

3. Customization Needs

• Out-of-the-box CRM: If you're using the CRM as it is, the cost is lower. YOu just have to pay the monthly subscription fee. However, the moment you talk about custom features, the Saas based solution providers become very expensive. I have seen some companies had to develop their own CRM because of the huge cos involved in customising the ready-made CRM.
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• Custom CRM: Customizations like integrating with other tools (e.g., ERP, marketing automation) or adapting it to specific business processes can increase costs significantly, ranging from a few thousand dirhams to AED 200,000 for enterprise solutions. Small development companies like SpiderWorks are providing custom CRM solutions at a relatively low budget in the range of AED 10,000 to AED 30,000, depending on the features you need.

4. Features

CRM systems vary greatly in features. Some CRM products offer very basic lead management features. I have seen many CRM providers in Dubai which come at a very low cost but they are limited to very basic lead management features. Probably, 80% of the small companies need only basic CRM solutions.

• Basic CRM: Features: Contact management, task management, email integration, lead workflow management etc. Limited customer support available with basic CRM.
• Advanced CRM: Features: Lead scoring, automation, reporting and analytics, AI-based suggestions. Some of the advanced CRM providers in UAE offer local customer support within UAE.
• Enterprise CRM: Multi-department management, complex workflows, advanced security, AI, and machine learning. Usually, enterprise CRM solutions have software distributors in the UAE. You will be working through one of their partners who are located within UAE region. If you are going for an enterprise solution, I suggest you choose a service provider within Dubai or other regions in the UAE. 

More advanced features lead to higher costs. For example, an AI-driven CRM might cost significantly more than a basic system.

5. Add-ons and Integrations

• Integration with third-party tools (e.g., Google Suite, Office 365, payment gateways) can incur additional costs. While most of the enterprise CRM solution providers in Dubai may push for subscribing to advanced integrations, you may not need many of them. To save cost, choose only the important integration that you really need. 
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• Add-ons like marketing automation, customer support, or advanced analytics tools may be priced separately.

6. Deployment (Cloud vs. On-premise)

• Cloud (SaaS): Lower upfront costs but ongoing subscription fees. But this will make sure you are not in charge of maintaining your software and data. In order to comply with data protection laws, choose a CRM that is hosted within the UAE.
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• On-premise: Higher upfront costs for servers, hardware, and IT staff but no monthly subscription fees. You have the advantage of managing your own data and to an extend, you can make sure the data does not go into the hands of the CRM company. However, you will need to set up your own hosting. If you have offices outside the UAE region, you may have difficulty in cross-country network management.

7. Support and Maintenance

• Basic support: Usually included in SaaS packages.
• Premium support: May cost extra, depending on the level of service (e.g., 24/7 support, dedicated account manager). I suggest you choose a company which offers a dedicated account manager for you, preferably within Dubai.
• On-premise support: Will typically require ongoing IT staff or external service agreements.

8. Training Costs

Training is often overlooked, but it's essential to ensure your team can effectively use the CRM. Costs can include:

• Online Training: Included or low-cost.
• In-person Training: Ranges from AED 1000 to AED 15,000, depending on complexity and number of employees. Some solutions like Zoho, Salesforce etc have very clear documentation and videos, so you may not need personalised training to use such CRM.

9. Data Migration

Migrating existing customer data to the new CRM can be time-consuming and costly, depending on the volume and format of data. Some vendors offer migration assistance at an additional cost.

10. Scalability

Consider if the CRM can scale as your business grows in Dubai. Higher-tier CRM plans will allow you to scale, but the cost might increase with the addition of new users, features, or storage.

Example Pricing Estimates:

1. Small Business (10 users)

   • SaaS CRM, Basic Plan: AED 80/user/month
   • Total Monthly: 10 users × AED 800 = AED 8000/month.

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   Conclusion

To estimate your CRM implementation costs in the UAE, start by defining your specific needs: number of users, features required, and potential customizations. Then, research vendors that fit within your budget while offering the features your business needs.

If you need any assistance with finding a CRM provider in Dubai or want to develop your own custom CRM, get in touch with me. I will be happy to assist you with my several years long experience in working with CRM providers.

Generally, CRM software in UAE can range from AED 100 to AED 1500 (approximately USD 27 to USD 408) per user per month for cloud-based solutions. On-premises solutions can be more expensive due to the hardware and infrastructure requirements and can range from AED 5000 to AED 30,000 (approximately USD 1360 to USD 8160) per user, with additional maintenance and support costs.

Customer relationship management software, or CRM software, is a computer programme created to assist companies in managing relationships with their current and future clients. A CRM system generally consists of some features and tools that enable firms to track customer interactions, manage and organise customer data, and study consumer behaviour and preferences.

Plans for CRM software in UAE can start from 45AED per month and go up to 500AED per month as per the subscription plan for various companies. Some companies offer customized subscription plans where you have to pay a custom fee decided by the company. These custom fees depend upon the specific features and customisations that you need from the software.

For small companies, paid customer relationship management (CRM) systems start at about $12 per user, per month. While the most expensive CRM systems charge $300 per user, per month or more, more advanced packages for larger businesses run from $50 to $150 per user, per month.

Actual costs will depend on the specific CRM software you choose and any customization or integration needs you may have.

Small businesses : For small businesses with a few users, cloud-based CRM software can start as low as AED 75 to AED 150 per user per month.

Mid-sized businesses : Mid-sized businesses with more users and advanced feature requirements can expect to pay between AED 200 to AED 500 per user per month for cloud-based CRM software.

Enterprise businesses : For large enterprises with complex requirements and a high number of users, the cost of CRM software can range from AED 1,000 to AED 5,000 per user per month for cloud-based solutions. 

The price of a CRM software in the UAE might differ depending on a number of variables, including the particular features and capabilities needed, the size of the company, and the vendor selected. CRM software typically costs between a few hundred and several thousand dollars per user annually.

While some suppliers might charge less for a basic CRM package, others might charge more for more sophisticated features and customization possibilities. Also worth mentioning is the possibility of additional charges from some CRM companies in the UAE for implementation, customization, training, and support.

CRM stands for Customer Relationship Management, a software system employed by organizations to manage their customer interactions. The price for CRM software basically depends on factors such as the size of the organization, specific functions and the number of users. Hence the average rate of CRM software can vary from 100 AED to 1000 AED per month depending on the customizations.

The degree of expertise, the complexity of the projects they work on, and the particular industry they operate in are some of the variables that can affect the typical PHP programmer income in Dubai.

The average annual income for a PHP programmer in Dubai is AED 103,058 according to Payscale. Yet, depending on several conditions, incomes might range from AED 45,000 to AED 301,000 annually.

A CRM software's price in the UAE might vary depending on a number of variables, including the particular features and functionalities needed, the size of the business, the number of users, and the deployment strategy (cloud-based or on-premises). The average salary of a CRM is around  AED 12 per user or per month for small businesses. More advanced packages for larger enterprises range from AED50 to AED150 per user, per month, while the most expensive CRM systems charge AED300 per user, per month.

You may effectively and conveniently manage your client relationships by utilizing CRM systems. This article will examine Some of the top CRM programs available in the UAE and how they may help you grow your company.

While some CRM systems might cost as much as 400 AED per user per month - for more extensive features and customizations - others can cost nothing at all for simple functions that let you track sales.

1. The cost of cloud-based CRM software can range from AED 100 to AED 500 per user per month and is typically given on a subscription basis.

2. CRM software that is installed on-site: CRM software that is installed on-site requires a one-time licence price, which can be anywhere between AED 10,000 and AED 50,000, depending on the number of users and the functionality offered.

3. Customized CRM software can be more expensive because it is made to meet the unique demands of your company. Depending on how complex the programme is, the price can be anywhere from AED 50,000 and AED 150,000 or more.

The price of CRM software in the UAE might vary based on a number of elements, such as the particular features, the degree of customization needed, and the vendor you select. Following are some broad ranges for the price of CRM software in the United Arab Emirates:

• Basic CRM software: Depending on the provider, basic CRM software with typical functionality can range in price from AED 50 to AED 300 per user each month.

• Advanced CRM software: Advanced CRM software can range in price from AED 400 to AED 1,000 per user each month. It includes more sophisticated capabilities like automation and artificial intelligence.

• Customized CRM software: The price might be significantly higher and range from AED 10,000 to AED 100,000 or more if you need a customised CRM software solution